Terms and Conditions
Effective Date: [3rd July 2025]
Hey there!
Thanks for stopping by Koa Fey. Before you place an order or browse through our styles, we just want to share a few simple guidelines — nothing complicated, just to make sure everything stays clear, fair, and smooth for everyone. 🧡
By using our website or placing an order, you agree to these terms.
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1. Who Can Shop With Us
If you’re 18 or older, you’re all set! If you’re younger, just make sure you have permission from a parent or guardian before shopping with us.
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2. About Our Products
We put in a lot of love to show you clear photos and accurate descriptions of our pieces. Still, do keep in mind:
• Colours might look a little different depending on your screen or lighting
• Sizes and fits vary by style — our size chart can help!
• Prices and availability might change sometimes — we’ll always try to keep it updated
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3. Placing an Order
Once you place your order:
• You’ll get a confirmation via email
• We’ll start prepping your order as soon as we can
• If something’s out of stock or if there’s a rare tech glitch, we may have to cancel your order — but we’ll always inform you right away and make it right 💬
We currently accept prepaid orders through secure payment options. No cash on delivery for now.
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4. Shipping & Delivery
We ship all over India!
To know more about delivery timelines, charges, and tracking, please check our Shipping Policy. We work with trusted delivery partners to get your order to you safely.
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5. Returns & Store Credit
We don’t offer refunds — but don’t worry! If something doesn’t work out, you can return it and we’ll give you store credit to use for your next Koa Fey order.
Details and steps are all in our Return & Exchange Policy — it’s super easy and customer-friendly.
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6. Payments & Safety
Your payment details are safe — we don’t store your card or banking info.
All transactions are handled securely through our trusted payment systems.
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7. Our Content & Designs
Everything you see on our website — from our product photos to our name and logo — belongs to Koa Fey.
We’d love if you shared your Koa Fey looks on social media, but please don’t use our content or designs commercially without asking us first.
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8. A Quick Note on Limits
We do our best to make sure your experience is smooth and joyful! But we can’t be held responsible for things that are out of our hands, like:
• Delays from courier companies
• Small website errors or technical glitches
• Reactions to fabrics (please do read our product details carefully)
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9. Updates to These Terms
Every now and then, we may tweak these terms to improve clarity or match new policies.
We’ll post updates right here with the date changed at the top — nothing sneaky, we promise.
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10. Reach Out Anytime 💌
If you have questions about anything at all — whether it’s your order, our policies, or just to say hi — we’re always here.
Email us at: koafey.com@gmail.com