Shipping Policy
Effective Date: [3 July 2025]
At Koa Fey, we know how excited you are to receive your order (we’d be too!), and we’re just as excited to ship it to you with care and speed. Below is everything you need to know about how our shipping works:
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🕐 Order Processing Time
We start preparing your order as soon as it’s placed!
• Orders are usually processed within 1–2 working days
• During launches, sales, or festive seasons, it might take a little longer — but we’ll keep you posted!
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🚚 Delivery Timelines
Once dispatched, your order will typically reach you within:
• 5-7 business days for metro cities
• 8-10 business days for non-metro or remote locations
Note: Delivery timelines may vary due to circumstances beyond our control (weather, local restrictions, courier delays, etc.). We’ll always do our best to ensure timely delivery.
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📍 Shipping Locations
We currently ship across India.
If we’re not delivering to your pin code yet, we’ll let you know while placing your order.
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💸 Shipping Charges
• We offer free shipping on all prepaid orders above ₹1499
• For orders below that, a small shipping fee of ₹150 may apply — this will be clearly shown at checkout
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🔍 Tracking Your Order
As soon as your order is shipped, you’ll receive an email with a tracking link so you can follow its journey to your doorstep.
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🚫 Missed Deliveries
If the courier is unable to reach you, they may attempt redelivery. We recommend keeping an eye on the tracking updates and being available during the expected delivery window.
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🤝 Delays or Issues
We’re here to help if something doesn’t go as planned.
In case of unexpected delays, damages, or if your order hasn’t arrived within the expected time frame, just reach out to us at koafey.com@gmail.com — we’ll jump in and sort it out!
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💬 Need Help?
Questions? Concerns? Curious about your order?
Drop us a message at koafey.com@gmail.com — we’re always happy to help and excited to hear from you.
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