Privacy Policy
Last updated: 3 July 2025
Hello and welcome!
We’re so glad you’re here. At Koa Fey, your trust means everything to us. This Privacy Policy explains how we handle your personal information — what we collect, how we use it, and how we keep it safe.
By browsing or shopping with us, you’re agreeing to the points below.
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🧾 1. What Information Do We Collect?
When you place an order, sign up, or reach out to us, we collect basic details like:
• Your name, phone number, email, and address (so we know where to send your fab outfit!)
• Payment info (but don’t worry — we never see or store your card details)
• Techy stuff like your IP address and browser type — this just helps us make your shopping experience smoother
We do not send marketing emails or promotions right now, but if that changes in the future, we’ll ask for your permission first.
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🫶 2. Your Consent
When you share your information with us to place an order or get in touch, you’re giving us permission to use it for:
• Processing and shipping your order
• Contacting you about your order status
• Helping you with any questions or issues
Want to take back your consent? No problem. Just email us at koafey.com@gmail.com and we’ll sort it out.
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🔐 3. Sharing Your Information
Your information stays safe with us. We don’t sell, trade, or rent your personal data to anyone.
In a few situations, we might share it:
• If the law asks us to (like for legal compliance)
• If our brand ever merges or is sold (your data might be passed on with care)
• With trusted service providers who help us process orders, manage payments, and handle deliveries — only the minimum information needed to do their job is shared, and always under confidentiality
All of them are required to treat your data with confidentiality.
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💳 4. Payment Safety
Your payment info is protected using secure industry standards, and we never store your card or banking details on our end.
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🔁 5. Third-Party Services
We work with some great services to help run Koa Fey — from payment gateways to couriers. These third-party tools only access your info to the extent needed for their work, and they may have their own privacy policies.
If you click a link that takes you to another site (like payment or tracking), their rules will apply there.
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🛡️ 6. How We Keep Your Info Safe
We rely on Shopify’s security systems and standard industry protections to keep your personal data secure and private.
No unnecessary access — just what’s needed to run the store smoothly and securely.
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🍪 7. Cookies (Not the edible kind 😅)
Like most websites, we use cookies to remember your preferences and improve your browsing experience.
You can turn off cookies in your browser if you like — but just a heads-up, some site features might not work as well without them.
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🚫 8. Age Limits
By using this website, you’re confirming that you’re either 18 years or older, or you’ve got permission from a parent or guardian to shop with us.
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🔄 9. Changes to This Policy
We might update this policy from time to time to keep things fresh and fair.
If we make changes, we’ll post them right here with the updated date, so you’re always in the loop.
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💌 Questions?
Need help or want to talk to us?
Reach out to us anytime at koafey.com@gmail.com — we’re here for you!